ShiatsuLuxe™ Heated Neck & Shoulder Messager Patented Deep-kneading

Delivery (FREE): To USA Only

• Delivery : Ships in 1 to 3 working days and Transit Time takes additional 3-7 working days.
  
  
• Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.
  
  
• Working days are: Monday to Friday (and don't include public holidays or weekends).
  
  
• We do not ship the orders on weekends or holidays.

Shipping: U.S. orders transit time takes within 3-7 days

All orders will receive an email confirmation that includes tracking information once the package ships.

Our Guarantee

• Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
• All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement. 

Important Remarks

Refunds are not given on free items. However, replacements are given for items lost while shipping.

Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking your order:

To track your order, please contact us at support@vividlize with your full name and mailing address, and confirmation number.

Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.

If you cannot find your tracking number, please get in touch with us at: support@vividlize.com

RETURNS & EXCHANGES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be still in original packaging (the inner packaging must not be tampered with)
• Product was never assembled or used
• The product and packaging is in full salable condition when received back to our warehouse

If you received a replacement and now wish to return the item, you will need to return both the replacement and original item. If both items are not returned, we cannot honor a refund.

All returns must be post-dated within 30 days of the delivery date. Should the return exceed the 30-day window or arrives in extremely used condition, it will not be accepted and a refund, exchange, or replacement will be denied. 

If you are eligible for a return or exchange based on our policy please email us at: support@vividlize.com 

The packing slip/receipt sent with your order is not a return label. No RMA is required. Vividlize does not offer return labels or responsible for return shipping. Shipping costs are non-refundable. 

If your package is refused or returned back to us (‘Return to Sender’), you will be responsible for the return shipping costs. Packages refused are subject to additional fees which will be taken out of any eligible refunds after the package is returned to us.

Be sure to include the following information with your return: Name/Email used for the order, Order Number, Reason for Return or indicate the item you wish to exchange for. You can use a piece of paper, enclosed packing slip, or a print out of your email confirmation. This will allow for faster processing.

Processing can take 7-14 Days once we receive it.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.

Since we are a small company, please let us know if you experienced any issue with the product. Any feedback will be greatly appreciated and will help us to improve and develop future products.

REFUNDS

Please allow 7-14 business days for returns to be processed. Once it has arrived back at our facility. You will be notified should the return be approved or rejected and refund denied.

If approved, the refund will be returned to the original method of payment within 3-5 business days.

Should you not see the funds returned to the original method of payment by the 5th business day, please contact support@vividlize.com to verify the refund has been processed.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

LATE OR MISSING REFUNDS

If it has surpassed 5 business days since your return was processed and you have not seen an email notification regarding its status, be sure to check your Junk/SPAM folder as these messages can sometimes end up there.

Should no message be found or you are not seeing the funds returned to the original method of payment by the 5th business day, please contact support@vividlize.com to verify the refund has been processed.

MISSING ITEM(S)

Contact: support@vividlize.com within 5 days of receiving your order. If the package appears tampered with, we encourage you to also submit a claim with the carrier.

Verify the packing slip which will list all items enclosed in your package/order. Should any items listed be missing from the package when contacting us please include photo verification of the following: packing slip, all contents from the package, and the shipping label.

We do ask to be notified immediately of any potential missing items. Should the order delivery date surpass 5 days and we have not received the verification requested, we will assume the order was received in accordance to our records and therefore we will be unable to offer any sort of compensation.

Enjoy the complete freedom of hands free movement while enjoying the perfect massage with adjustable straps to lock the message in place. Straps are designed to fit all body types.

ShiatsuLuxe cordless back massager is equipped with a rechargeable 2200mAh lithium-ion battery that can last 100 minutes of massage use per full charge. Simply charge it using the included USB Type-C cable, and enjoy hours of cord-free relaxation on the go.

ShiatsuLuxe massager has 2 massage modes and 2 intensities that can provide comfortable massage for people of different ages and fatigue levels.

Infrared heating adds gentle warmth to soothe sore muscles and improve blood circulation effectively.

Made of premium breathable mesh and PU leather.